Work

Proof logs, not portfolio tiles

Each project shows the bottleneck, what changed, what was built, and the outcome.

Bottleneck -> Boundary -> Build -> Measure

Selected work

Case studies organized around the actual bottleneck

The stories below are built to show the constraint, the intervention, and the measured effect.

Median first-response handoff dropped to under 20 minutes in pilot runs.

Problem: Support teams re-read similar tickets and escalated too early.
Decision boundary: Automation classifies and drafts routing; team leads own final priority decisions.
Mechanism: Rerouted mixed-quality inbound tickets into confidence-ranked lanes.
Constraint: Low-confidence tickets always route to manual review. No silent auto-close.

Pull request cycle time fell 28% on bounded task classes.

Problem: Teams lost cycle time to repeatable setup, regression checks, and boilerplate updates.
Decision boundary: Agents can propose and implement scoped changes; merge decisions stay human-owned.
Mechanism: Reduced review latency by automating repeatable implementation and verification loops.
Constraint: All generated changes require deterministic checks and reviewer approval.